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Mrs Sophie-Noëlle NEMO

Director of the Energy Transition Delegation, President of New Attitude, a subsidiary of La Poste Group

Sophie-Noëlle Nemo

La Poste is the first electric fleet (100% renewable energy) in the world!

La Poste Group has been pursuing an ambitious CSR policy for more than 15 years, what concrete results have you achieved? And in which areas? Dans quels domaines ?

results have you achieved? And in which areas?
The results we get are very concrete:
“The world’s No. 1 electric fleet, the world’s number one on the voluntary carbon offset market and 100% of its electricity is of renewable origin”

First of all, in the field of sustainable mobility, we have the world’s first electric fleet. It consists of 38,000 vehicles, which is more than 40% of the world’s total fleet. In 2017, this electric fleet covered more than 240 million kilometres, equalling 25% of the total distances travelled worldwide.

Then, with regard to carbon offsetting, La Poste guarantees 100% of its carbon-neutral deliveries. We are the world’s number one on the voluntary carbon offset market in the Parcel Express Courier sector with more than 1.5 million tons of CO2 offset last year.

Finally, in the context of energy efficiency and renewable energies, 100% of our electricity is of renewable origin, and this strategy of renewable electricity supply is accompanied by a policy of energy sobriety that we use on our entire park.

The expertise brought by these important internal changes is put at the service of the energy transition of France and the French. What are your areas of development and your service offerings?

La Poste electric cars

The expertise generated as part of our internal changes allows us to support companies, administrations, communities and individuals in five major areas. These cover waste management (especially office waste), energy efficiency of buildings, the energy renovation of housing, sustainable mobility and the financing of projects related to the energy transition including renewable energy.

La Poste is at the service of the Energetic Transition for Green Growth law, itself being at the service of the Paris Agreement.

What are your stances to carry out all these offers of services and who are your partners?

We have many assets within La Poste, first and foremost a human presence on every point of the territory, a strong image of trust and a mastery of the physical flows of letters and parcels achieved by digital skills.

We also have a proactive partnership approach to complement our assets with many major players but also by the acquisition of mid-cap companies and start-ups.
Such as with the partnership with the Suez Group in the creation of a joint subsidiary, RECYGO, which acts in the sustainable recycling of office waste, or with the Caisse des Dépôts et Consignations (CDC) within the framework of the subsidiary SOBRE, in order to offer comprehensive solutions adapted to different building stock in the control and optimization of the energy performance of buildings.

We can also mention the acquisition of PROBA YES, a TWA specializing in artificial intelligence and robotics, which will be a research centre in predictive analysis to meet the demand for customization of new digital services for our customers. Let us also mention the acquisition of KissKissBankBank, a crowdfunding platform.

Finally, I would also like to stress our daily field-based action with the communities with whom we work for the energy transition, like the Action Habitat program in Guéret. Indeed, this program is aimed at individuals in a precarious energy situation and aims to carry out free energy audits that will trigger efficient energy renovation work. La Poste postmen have been meeting the 2,700 households in Grand Guéret during their tour since February and are offering them, after a very quick questionnaire, an appointment with a thermal expert who will carry out the energy audit of their housing. The results of this operation will be presented in September of this year.

Could you tell us more about Nouvelle Attitude and RECYGO? There is an important social aspect in this process of local service; could you tell us what it is?

The major challenge for La Poste is to contribute to the development of an economy that is more respectful of natural resources and, above all, more inclusive. This is why we wanted to integrate the dimension of local and solidarity employment into our collection activity for the recycling of office waste. Our subsidiary, Nouvelle Attitude, an enterprise that reintegrates workers by economic activity, has already enabled the return to a permanent job of more than 138 people.

The postman sees his tasks and his missions evolve and develop. Who will be our postman of tomorrow and what will be his role in our society?

The job of a postman evolves, his/her activities are diversified but we want to keep what is at the core of the profession: the proximity and trust that individuals and businesses have for a character in charge of the general interest. In the field of energy transition, our postmen are public ambassadors in order to sensitize citizens and make them aware of the opportunities offered by the evolution of regulations (the possible aid for example) and actions undertaken by local authorities. For example, fighting energy insecurity by educating people to help raise awareness and facilitate the detection of thermal strainers in the territory. This proximity allows us to affirm that the postman job is a profession of the future. We have recruited 4700 postmen last year and we have already planned to recruit 3000 this year.

On the eve of the elections that we can call vital for the future of Europe, what concrete actions are you planning to take? What major topics will you develop? And what message do you want to address to French citizens?

Our action strategies will focus in a very concrete way on protecting the vitality of our city centres, on the energy transition and especially on the response to the growing needs for home-based services often linked to the digital activity. The growing number of seniors in our society is creating new demands for human proximity.

Postwomen and postmen are at the heart of this service strategy that we convey with the French, always with mail distribution and parcel delivery.

The message I would like to convey is: La Poste stands next to communities and businesses in order to develop the best service and the most human relationship towards citizens.

Groupe La Poste
BRANCHE SERVICES – COURRIER – COLIS
9 Rue du Colonel Pierre Avia
CP A207
75757 PARIS CEDEX 15

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